Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our platform, including:

• Identity and Contact Data: Includes your first name, last name, email address, and phone number when you register an account, purchase tickets, or sign up as an event organizer.
• Transaction Data: Details about payments to and from you, and other details of tickets and services you have purchased on our platform. Payment transactions are securely routed and processed through Transactpay. We do not store full credit card details on our servers.
• Technical and Usage Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform, and information about how you use our website and services.
• Group Order Data: When you create or join a group order, we collect the names and email addresses of the group members you add, along with the payment share allocated to each member.
• Ticket Transfer Data:When you transfer a ticket, we collect the recipient's name and email address, the transfer invitation details, and a record of the transfer (sender, recipient, and timestamps).
• FlexPay Chip-In Data:When you enable a chip-in link on your FlexPay plan, we generate a private link and record each contribution made through it. Contributors see the event and the plan holder's name; the plan holder sees the contributor's name and the amount contributed.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• To register you as a new customer or event organizer.
• To process and deliver your ticket bookings, including sending booking confirmations, generating secure QR codes, and processing payments.
• To notify you about changes to our service or event updates.
• To enable event organizers to manage their events and verify ticket validity at the entrance.
• To create and manage group orders, including sending each member their share details and issuing tickets to each member once the group completes.
• To send and process ticket transfer invitations, and to update ticket ownership when a recipient accepts a transfer.
• To process FlexPay Chip-In contributions made through a shared link and apply them to the plan holder's balance.

3. Group Orders, Ticket Transfers, and FlexPay Chip-In

Group Orders. When you start a group order, you provide the names and email addresses of the people in your group so we can invite them, allocate their share of the cost, and deliver their ticket once the order is complete. Each member sees only their own share and their own ticket; pricing details are shared only as needed to complete the purchase. By adding a member, you confirm you are authorised to provide their details. Members may contact us to update or remove their information.

Ticket Transfers.When you transfer a ticket, we collect the recipient's email address to send the transfer invitation and, on acceptance, we update the ticket so it belongs to the recipient. A record of the transfer — sender, recipient, and timestamps — is retained to keep ticket ownership clear and to prevent fraud or disputes. Transfer communications never include payment details. Recipients who do not yet have an ASIKKO account will have one created for them as part of accepting a transfer; this account is subject to this privacy policy.

FlexPay Chip-In. When you enable a chip-in link on your FlexPay plan, we generate a private link you can share with family or friends. Anyone who opens the link and contributes sees the event and your name (as the plan holder), and their contribution is recorded and applied to your plan balance. Contributors do not need an Asikko account to pay, and we do not require them to provide more information than is needed to process the payment. You are responsible for sharing your chip-in link only with people you trust.

Group members and transfer recipients should be aware that their names and email addresses may be shared between the parties to the relevant order or transfer (for example, a transfer recipient's details are shared with the sender so the transfer can be completed).

4. Third Party Services

We partner with secure third party services to operate our ticketing platform:

• Supabase: Used for secure user authentication, database management, and media storage. All data is protected with strict Row Level Security (RLS) policies.
• Transactpay: Processes all secure payment transactions. Transaction data is securely handled by Transactpay in accordance with their privacy standards.
• Resend: Used to dispatch ticket confirmation emails containing QR codes.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All database queries are filtered through strict user-level permissions, and data transmission is encrypted using Secure Sockets Layer (SSL) technology.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, or transfer of your personal data. You can manage your profile details directly from the user dashboard.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our platform.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: hello@asikko.com
Location: Ibadan, Nigeria